Getting started
- WhatsApp (sales and support): +52 33 2818 0134
- Email: hola@bola8pos.com
Have this ready
- Your store name.
- Which screen you were on and what you pressed.
- The exact message the app showed. A photo of the screen is perfect.
- The time it happened and which terminal (the Terminal ID from Settings → License, or from the activation screen).
- Whether the PC had internet at the time. Look for the orange Offline bar at the top of the screen.
Try this first
- Cannot charge a sale? Check that the caja is open (Staff → Caja) and that the PC is online.
- Receipt did not print? Settings → Hardware → Test Print. Check the printer is on, has paper, and is the Windows default printer.
- Scanner does nothing? Click on the Checkout screen once so it is focused, then scan again.
- Locked screen? Any staff member's PIN unlocks it.
- Forgot a PIN? An admin resets it from Staff → Reset PIN.