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Set up the receipt and printer

Pick the receipt printer, paper width and what the ticket shows, then test print.

For: Admin10 min

Do this on a new terminal, after changing printers, and whenever the store name, address or footer text changes.

Before you start

  • The thermal printer is plugged in, on, and installed on the computer.
  • The cash drawer cable is connected to the printer if you use one.

Steps

  1. Tap Settings, then the General tab. Fill in Store name, Address and Receipt footer text; add a Store logo if you want it on the ticket. Tap Save General.
  2. Open the Hardware tab.
  3. Under Terminal, give this station a short Terminal ID (letters, digits, - or _) and tap Save. Each terminal needs a different one.
  4. Under Receipt Settings, pick your printer in Receipt printer. If the list is empty, the app uses the computer’s default printer.
  5. Choose the Paper width that matches your paper roll.
  6. Fill in Header line 2 (optional) and Footer message (optional), and tick the options you want: Show cashier name, Show customer name, Show receipt number, Bold totals line, Auto-cut paper after each receipt. Changes save as you make them; the Live Preview shows the result.
  7. Tap Test Print and check the paper.
  8. If you have a drawer, tap Open Cash Drawer and check it opens.
  9. Under the Billing tab, set Tax rate (IVA %), tick the Enabled payment methods you accept, and tap Save Billing.

Check it worked

  • Test print sent. and a readable ticket came out, with the right width and store name.
  • Cash drawer command sent. and the drawer opened.
  • A real sale prints a receipt automatically.

If something goes wrong

ProblemWhat to do
No printers found on this machine.Install the printer on the computer first, then come back and reopen the Hardware tab.
Could not list installed printers …The print service is not running. Restart the computer; if it persists, contact support via WhatsApp (see the Contact section of our site).
The text is cut off on the rightPick a narrower Paper width.
The drawer does not openCheck the drawer cable goes into the printer, not the computer. Then try Open Cash Drawer again.
You left the tab and got Save changes?Tap Save to keep your edits or Discard to drop them.
Still stuck?Talk on WhatsApp