Do this on a new terminal, after changing printers, and whenever the store name, address or footer text changes.
Before you start
- The thermal printer is plugged in, on, and installed on the computer.
- The cash drawer cable is connected to the printer if you use one.
Steps
- Tap Settings, then the General tab. Fill in Store name, Address and Receipt footer text; add a Store logo if you want it on the ticket. Tap Save General.
- Open the Hardware tab.
- Under Terminal, give this station a short Terminal ID (letters, digits, - or _) and tap Save. Each terminal needs a different one.
- Under Receipt Settings, pick your printer in Receipt printer. If the list is empty, the app uses the computer’s default printer.
- Choose the Paper width that matches your paper roll.
- Fill in Header line 2 (optional) and Footer message (optional), and tick the options you want: Show cashier name, Show customer name, Show receipt number, Bold totals line, Auto-cut paper after each receipt. Changes save as you make them; the Live Preview shows the result.
- Tap Test Print and check the paper.
- If you have a drawer, tap Open Cash Drawer and check it opens.
- Under the Billing tab, set Tax rate (IVA %), tick the Enabled payment methods you accept, and tap Save Billing.
Check it worked
- Test print sent. and a readable ticket came out, with the right width and store name.
- Cash drawer command sent. and the drawer opened.
- A real sale prints a receipt automatically.
If something goes wrong
| Problem | What to do |
|---|---|
| No printers found on this machine. | Install the printer on the computer first, then come back and reopen the Hardware tab. |
| Could not list installed printers … | The print service is not running. Restart the computer; if it persists, contact support via WhatsApp (see the Contact section of our site). |
| The text is cut off on the right | Pick a narrower Paper width. |
| The drawer does not open | Check the drawer cable goes into the printer, not the computer. Then try Open Cash Drawer again. |
| You left the tab and got Save changes? | Tap Save to keep your edits or Discard to drop them. |