Refund a sale with manager approval

Use a refund when a customer returns a product or was charged for the wrong thing. You pick the items, give a reason, and a manager approves.

Before you start

• The sale is already paid.
• A manager is present to enter their PIN.

Steps

1. 1Open Payments.
2. 2Find the paid sale and tap Refund. The Process refund window opens.
3. 3Tick each item you are refunding.
4. 4Open Reason and choose why, for example Wrong order.
5. 5Tap Request approval.
6. 6In the Manager Access Required window, the manager enters their PIN.
7. 7Wait for the message that the refund was processed. Then give the customer their money.