Receipts print automatically when a sale completes. Use this when the paper jammed, the customer lost it, or they want it by email.
Before you start
- For email: an admin filled in From email address under Settings → Email Receipts and the app is online.
- For reprint: the printer is on and has paper.
Steps
- Right after a sale, on the Receipt screen: tap Print receipt to print again, Email receipt to send it, or Download PDF to save it. Then tap Done.
- For Email receipt, type the customer’s address in Email and tap Send Receipt. Wait for Receipt sent.
- For an older sale: tap Payments, find it under Recent Payments and tap Reprint.
Check it worked
- The printer produced the receipt, or the app showed Receipt printed.
- For email, you saw Receipt sent. and the customer confirms it arrived.
If something goes wrong
| Problem | What to do |
|---|---|
| There is no Email receipt for an old sale | Email and PDF are only offered on the Receipt screen right after payment. Older sales can only be reprinted. |
| Couldn’t load this sale’s receipt — try again. | Check the connection and tap Reprint again. |
| Invalid email | Check the address for typos and spaces. |
| Email receipt shows a lock icon | Email receipts are not included in your current plan. Contact support via WhatsApp (see the Contact section of our site). |
| Nothing prints | See Printer not printing. |