Run this monthly, or before an important report. The app shows the expected quantity per product, you type what you actually counted, and it records one adjustment per difference.
Before you start
- Do it outside opening hours or while no one is selling. Sales during the count make the numbers wrong.
- Every pending shipment has been received in the app.
- You have a helper to count while you type.
Steps
- Tap Inventory, then Physical Count.
- In Physical Inventory Count, go product by product. Each row shows Expected: with the quantity the app has.
- Type the real number in New Count only for products that differ. Leave matching rows unchanged.
- Tap Submit Count.
- Read the variance report: red rows are shortages, green rows are surplus. Each row shows Expected, Actual and Variance.
- Tap Done.
Check it worked
- You saw Physical count complete — no variances found. or Physical count complete — N product(s) adjusted.
- On Inventory → Movements, each adjusted product has a row with reason Physical Count.
- The Stock tab now matches your count.
If something goes wrong
| Problem | What to do |
|---|---|
| Cannot submit: inventory data or staff session is missing. | Your session expired. Sign in again and repeat the count. |
| You submitted a wrong number | Fix that one product with Adjust stock with a reason using Correction. |
| Big shortages on several products | Look at the Movements tab for those products and the Inventory Analytics report under Reports to see waste and expiry losses. |